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- Return must be postmarked within 30 days of the date you received the item
- Condition of Return item: Original and resalable condition. Worn and used item(s) can be charged up to 50% restocking fee
- Defective item: Qualify for refund or exchange
- Items must be returned to the seller with a traceable shipping service
- Do not put shipping labels or duck tape on shoe boxes or can be charged up to 20% restocking fee
- Please use protective box or wrap with thick paper
- Please note on the paper if you would like to request an exchange. Otherwise your refund will be issued
- Please note RMA number or Order number on the paper. Your return process may delay without RMA number or Order number
- Refund for gift will be issued to original buyer account
- Additional requested shipping service charge is not refundable
- Customer is responsible to return the product.
ShoeCafe24 Return Department
